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GE8077 TOTAL QUALITY MANAGEMENT Lecture Notes Download

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GE8077 TOTAL QUALITY MANAGEMENT Lecture Notes Download	GE8077 TOTAL QUALITY MANAGEMENT Lecture Notes Download
Department	Computer Science Engineering
Year	4th Year
Semester	7th Semester
University	Anna University
Regulation	R2017
Subject Code	GE8077
Subject Name	TOTAL QUALITY MANAGEMENT
Download File	GE8077 TOTAL QUALITY MANAGEMENT Lecture Notes, Books, Important 2 Marks Question and Answers, 16 Mark Question with Answers, Syllabus & Question Bank

GE8077 TOTAL QUALITY MANAGEMENT Syllabus

UNIT I INTRODUCTION
Introduction – Need for quality – Evolution of quality – Definitions of quality – Dimensions of product and service quality – Basic concepts of TQM – TQM Framework – Contributions of Deming, Juran and Crosby – Barriers to TQM – Customer focus – Customer orientation, Customer satisfaction, Customer complaints, Customer retention.

UNIT II TQM PRINCIPLES
Leadership – Quality Statements, Strategic quality planning, Quality Councils – Employee involvement – Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal – Continuous process improvement – PDCA cycle, 5S, Kaizen – Supplier partnership – Partnering, Supplier selection, Supplier Rating.

UNIT III TQM TOOLS AND TECHNIQUES I
The seven traditional tools of quality – New management tools – Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT – Bench marking – Reason to bench mark, Bench marking process – FMEA – Stages, Types.

UNIT IV TQM TOOLS AND TECHNIQUES II
Quality Circles – Cost of Quality – Quality Function Deployment (QFD) – Taguchi quality loss function – TPM – Concepts, improvement needs – Performance measures.

UNIT V QUALITY MANAGEMENT SYSTEM
Introduction—Benefits of ISO Registration—ISO 9000 Series of Standards—Sector-Specific Standards—AS 9100, TS16949 and TL 9000– ISO 9001 Requirements—Implementation— Documentation—Internal Audits—Registration- ENVIRONMENTAL MANAGEMENT SYSTEM: Introduction—ISO 14000 Series Standards—Concepts of ISO 14001—Requirements of ISO 14001—Benefits of EMS.

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TOTAL QUALITY MANAGEMENT Lecture Notes Download

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